['Privacy Policy\n\nAt Tranquil Haven Spa & Salon, we prioritize the privacy and protection of your personal information when you use our online platform and services. This privacy policy explains how we collect, use, disclose, and safeguard your data in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.\n\n1. Information We Collect \nWhen you interact with our service, we may collect the following types of personal information: \n- Contact details such as your name, postal address, phone number, and email address. \n- Appointment and service preference details, including session dates and types of treatments requested. \n- Payment information, to process transactions securely. \n- Health and wellness-related data voluntarily provided in consultations or forms that assist us in tailoring treatments. \n- Usage data from our website to help improve user experience, such as IP addresses, browser type, and interaction logs.\n\n2. How We Use Your Information \nWe use the data collected to: \n- Schedule and manage your appointments and provide the requested spa and wellness services. \n- Communicate with you regarding your bookings, updates, and promotions. \n- Improve our services based on your preferences and feedback. \n- Ensure compliance with legal obligations and maintain service security. \n- Prevent fraud and misuse of our platform.\n\n3. Legal Bases for Processing \nWe process your personal information based on the following legal grounds: \n- Performance of a contract when you book and receive services. \n- Legitimate interests in improving our business and ensuring service security. \n- Your explicit consent when required, especially for sensitive health-related data. \n- Compliance with legal obligations.\n\n4. Sharing and Disclosure of Information \nYour personal data will not be sold or rented to third parties. We may share information with trusted service providers who assist in operating our business, such as payment processors and IT support, under strict confidentiality agreements. We may also disclose your information if required by law or to protect our rights.\n\n5. Data Retention \nWe keep your information only as long as necessary to fulfil the purposes of this policy, including for legal, accounting, or reporting requirements. When personal data is no longer required, it will be securely deleted or anonymized.\n\n6. Your Rights \nUnder the GDPR and relevant data protection laws, you have the right to: \n- Access the personal data we hold about you. \n- Request correction of inaccurate or incomplete information. \n- Request erasure of your data under certain circumstances. \n- Object to or restrict processing of your data. \n- Request data portability to transfer your information in a structured format. \n- Withdraw consent at any time where processing is based on your consent. \n- Lodge a complaint with a data protection authority if you believe your rights have been violated.\n\n7. Security Measures \nWe implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.\n\n8. Use of Cookies and Tracking Technologies \nOur online platform may use cookies and similar technologies to enhance browsing experience, analyze traffic, and personalise content. You may manage cookie preferences through your browser settings.\n\n9. International Data Transfers \nIf any personal data is transferred outside the United Kingdom, we ensure that appropriate safeguards are in place to protect your information as required by law.\n\n10. Contact Us \nIf you have any questions or requests regarding your personal data or this privacy policy, please contact us at: \n\nTranquil Haven Spa & Salon \n45 Kingswell Road, Suite 2B \nBath, Somerset, BA1 2PN \nUnited Kingdom \n\nWe are committed to protecting your privacy while providing you with exceptional spa and wellness experiences. Thank you for trusting our service.', 0.0013024, 'gpt-4.1-mini']